We at Creative Invitations & Party Favors by Beatrice Ugan want your event to be "One to Remember" However, if you should be unhappy with your purchase, we will do everything we reasonably can to make you happy.
We do not accept returns on any products that have been personalized or decorated in any way. We also cannot accept returns on sample items or handcrafted items, eatables or candles. Shipping and any "Rush" fees are not refundable. We will only accept returns within 7 days of the time you receive your order. Merchandise must be in its original packaging.
Any items that are returnable are subject to a 20% restocking fee. Shipping costs to return the items are the responsibility of the customer.
Please return your order via UPS or FEDEX so that the items can be tracked. Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged